Privacy Policy-Eyexcel
Eyexcel is dedicated to delivering quality eyewear along with exceptional customer service. We
believe that trust is built through transparency and responsible handling of customer
information. This privacy policy has been created to help you understand how we collect, use,
disclose and protect your personal data when you engage with our website and services.
Information We Collect
When you interact with Eyexcel, we may collect the following information:
1. Full name
2. Mobile number
3. Email address
4. Billing and shipping address
5. Order and transaction details
6. Payment method information ( excluding sensitive financial credentials )
7. Communication records with our customer support team
8. website usage information collected through cookies and analytics tools
How We Use Your Information
The information we collect may be used to:
1. Process and fulfill your orders
2. Deliver products to your specified address
3. Verify transactions and prevent fraudulent activities
4. provide customer service and after sales support
5. Send order confirmations, shipping updates and service related notifications
6. Improve our website functionality, products and customer experience
7. Respond to inquiries, complaints or feedback
8. Send promotional offers and marketing communications, where permitted by applicable law
Sharing Of Information
Eyexcel respects your privacy and does not sell, rent or trade your personal information to third
parties. However, we may share necessary information with :
1. Courier and logistics partners for order delivery
2. Payment service providers for transaction processing
3. Technology and service providers assisting in website operations
4. Government authorities or legal bodies when required by law
All third parties receiving customer information are expected to maintain appropriate
confidentiality and security measures.
Data Security
Eyexcel implements reasonable administrative, technical and organizational safeguards to
protect personal information against unauthorized access, misuse, alternation, disclosure or
destruction. While we strive to use commercially acceptable means to protect your information,
no method of transmission over the internet is completely secure.
Cookies and Tracking technologies
Our website may use cookies and similar technologies to:
1. Enhance website functionality and user experience
2. Remember customer preferences
3. Analyze website traffic and performance
4. Support marketing and advertising activities
You may choose to disable cookies through your browser settings, however, doing so may affect
certain features of the website.
Data Retention
We retain customer information only for as long as necessary to fulfill the purposes outlined in
this privacy policy, comply with legal obligations, resolve disputes and enforce our agreements.
Your rights
You may have the right to:
1. Request access to your personal information
2. Correct inaccurate or incomplete information
3. Request deletion of your personal information, subject to legal requirements
4. opt out of receiving promotional communications
Requests regarding personal data can be made through the contact details provided below.
Third-Party Links
Our website may contain links to external website or social media platforms. Eyexcel is not
responsible for the privacy practices or content of such third-party websites.
Changes to This Privacy Policy
Eyexcel reserves the right to update or modify this Privacy Policy at any time. Any changes will
be posted on this page with an updated effective date .
CONTACT US
If you have any questions regarding this Privacy Policy or how your information is handled,
please contact use:
EyeXcel
VISION OF ELEGANCE
Phone: +8801912219881
Website: eyexcelbd.com
Email: eyexcelbd@gmail.com
Address: Nurul Haque Tower (2nd floor). 21/22 Patuatuli road, Dhaka-1100